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Privacy Policy

Privacy Policy

Effective date: 28th August 2025

Maestro Music Ltd ("we", "us", or "our") is committed to protecting the privacy and security of your personal data. This policy explains how we collect, use, store, and protect your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

1. Who We Are

Maestro Music Ltd is a company registered in England and Wales.

  • Company name: Maestro Music Ltd

  • Company number: 16287913

Our registered office is:


23 Scotland Lane, Birmingham, B32 4BP

If you have any questions about this privacy policy or your personal data, you can contact us at:

2. What Personal Data We Collect


We may collect and process the following types of personal data:

  • Contact details (e.g. name, email, phone number)

  • Pupil data (e.g. name, year group, lesson attendance, assessment progress)

  • Parent/guardian contact details (for communication purposes)

  • Staff details (for recruitment, onboarding, and safeguarding compliance)

  • Payment and invoicing information (if applicable)

  • Usage data from our website, emails, or online platforms

 

3. How We Collect Your Data


We collect data in the following ways:

  • Directly from you when you fill out a form, register, or contact us

  • From schools when they provide student or staff information to enable service delivery

  • Automatically through website cookies and analytics tools

 

4. Legal Basis for Processing


We only process your personal data when we have a legal basis to do so. This includes:

  • Contractual obligation (e.g. providing music lessons)

  • Legal obligation (e.g. safeguarding and employment law)

  • Consent (e.g. for marketing communications)

  • Legitimate interests (e.g. service improvement and internal record keeping)

 

5. How We Use Your Data


We use your data to:

  • Deliver music education services

  • Track and report pupil progress

  • Communicate with parents, schools, and staff

  • Maintain safeguarding records and compliance

  • Improve our service offerings

  • Process payments and manage accounts

 

6. Sharing Your Data


We do not sell your data. We may share it with:

  • Our staff and contracted teachers (for service delivery only)

  • Partner schools (as necessary for lesson administration and reporting)

  • IT service providers (e.g. learning platforms, secure data storage)

  • Legal or regulatory bodies if required by law

All third-party partners are bound by confidentiality and data protection agreements.

 

7. Data Retention


We only keep personal data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or safeguarding requirements. When data is no longer needed, it is securely deleted.

 

8. Your Rights


Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure ("right to be forgotten")

  • Object to processing

  • Request data portability

  • Withdraw consent at any time (for consent-based processing)

You can exercise these rights by contacting us at the email provided.

 

9. Data Security


We take appropriate technical and organisational measures to protect your data, including:

  • Secure servers and encrypted storage

  • Access controls for staff

  • Regular training on data protection and safeguarding

 

10. Cookies and Website Tracking


We use cookies to improve user experience and analyse website traffic. You can manage your cookie preferences via your browser settings.

 

11. Changes to This Policy


We may update this policy from time to time. Any changes will be posted on our website with a revised effective date.

 

12. Complaints


If you have concerns about our data handling, please contact us directly. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):